Associate Application Support Analyst
Manulife
Date: 1 week ago
City: Lapu-Lapu City
Contract type: Full time
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
We’re looking for a Associate application Support Analyst] to join our [GWAM Tech Production services] team at MBPS. In this role, you are expected to:
Key Responsibilities
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
Why choose Manulife?
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
We’re looking for a Associate application Support Analyst] to join our [GWAM Tech Production services] team at MBPS. In this role, you are expected to:
- Provide solutions to technical issues and is responsible for meeting agreed service level agreements and ensuring the deliverables are of high quality.
- Provide training to new hires, cross trainings, coaching, quality checking, queue managing, updating team’s documents, and providing support to BU and team lead.
Key Responsibilities
- Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
- Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.
- Generate and monitor and provide daily, weekly, monthly reports to business managers.
- Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.
- Identify issue and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group.
- Education: 1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply
- Experience: Fresh graduates are welcome to apply; At least 1 year tenure in their current position for internal candidates.
- Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
- Minimum Skills to Hire/Must Haves:
- L1 Application Support Skills or Batch Job Skills/ Experience
- (Preferred, but not required): Excellent working knowledge in the following applications and ticketing system tools listed: ServiceNow, CAWLA, Sharepoint, Power BI, Power Automate
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
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