Product Manager

Virtual Staffing Solutions


Date: 2 weeks ago
City: Tacloban
Contract type: Full time

Description


We're looking for an experienced Product Manager to champion our DevOps products, collaborating with Workforce Management, HR, and Operations teams. This role is crucial for aligning our product vision with business goals, delivering value through project management, issue resolution, and continuous improvement. BPO experience is highly preferred due to the need for domain expertise in managing cross-functional stakeholders and dynamic operational environments


Key Responsibilities


  • Product Vision & Strategy: Lead product strategy, roadmap development, and market analysis. Champion the product to internal and external stakeholders, ensuring alignment and adoption.
  • Stakeholder Collaboration: Manage relationships with Workforce Management, HR, and Operations, capturing requirements and facilitating communication between technical teams and business needs within a BPO context.
  • Project Execution: Oversee product projects, managing timelines, budgets, and resources using Agile methodologies. Maintain thorough documentation.
  • Issue Management: Implement and manage bug tracking, issue resolution, and change request processes, working closely with technical teams.
  • Continuous Improvement: Gather user feedback and stay current with industry trends (especially within BPO and DevOps) to drive product enhancements.
  • Product Performance: Monitor and analyze product performance metrics, making data-driven adjustments to achieve business objectives.

Skills, Knowledge and Expertise


  • 3+ years in product/project management.
  • Experience managing stakeholders (Workforce Management, HR, Operations).
  • Expertise in issue tracking and change management.
  • Familiarity with Agile and tools (Jira, Confluence, Trello).
  • Excellent communication and interpersonal skills.

Preferred:
  • BPO industry experience.
  • DevOps tools and practices (CI/CD, microservices).
  • Project/Product Management certifications (PMP, CSM, CSPO).
  • Knowledge of front-end/back-end technologies, APIs, and performance monitorin


Benefits


Perks and Benefits when you join VSS:
  • HMO Day 1
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential

About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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