Product Fulfillment Specialist | Onsite | Nightshift

Discover your 100% YOU with MicroSourcing!

Position: Product Fulfillment Specialist

Location: 1880 Bldg., Eastwood, Quezon City

Work setup & shift: Onsite | Nightshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

• Order Fulfillment & Accuracy: Successfully and accurately fulfill all add-on products, including digital and physical items, ensuring precision at every step.
• Queue Management: Proactively monitor and manage order queues daily to ensure proper placement and progression of all orders.
• Customer & Vendor Communication: Utilize Zendesk to effectively communicate with customers and vendors, addressing inquiries and resolving issues promptly.
• Third-Party Application Proficiency: Seamlessly work with third-party applications such as Landr and ShipStation for file uploads and accurate data entry.
• Basic Graphic Design: Provide light graphic design support, specifically for album art text, using tools like Canva or Adobe Illustrator.
• Internal Communication: Provide timely and concise updates on order statuses and potential issues via Slack.
• Diverse Order Fulfillment: Successfully and accurately fulfill a wide range of physical and digital add-on products, encompassing multiple SKUs with varying fulfillment requirements and timelines.
  
  

What You Need

Non-negotiables

• Proactively identify and suggest improvements to existing fulfillment workflows to enhance efficiency.
• Contribute to the development and refinement of communication procedures, guidelines, and policies to optimize fulfillment processes.
• Demonstrated ability to build and maintain strong, reliable relationships with vendors.
• Familiarity with Zendesk, Landr, ShipStation or related CRMS
  
  

Preferred skills/expertise:

• Proven experience in order fulfillment, logistics, or a related customer service role.
• Demonstrated ability to quickly learn and adapt to new software and internal systems.
• Excellent written and verbal communication skills, capable of professional and clear interactions with customers and vendors.
• Meticulous approach to tasks, ensuring high levels of accuracy in order processing and data entry.
• Proactive and resourceful in identifying and resolving fulfillment challenges and customer concerns.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply