Product Experience Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Product Experience Manager is responsible for defining and redefining the customer experience for the assigned episode/micro-episode based on a strong understanding of customer insights, behaviors, trends and a firm understanding of business needs and objectives.

• Advocates for the end user to ensure that digital product and design decisions are aligned with user expectations.
• Leverages expert knowledge in user-centered design principles to effectively build simple and usable experiences across Globe's channels by placing the customer first, while balancing business and regulatory compliance requirements.
• Create and maintain user experience documentation such as competitive site analyses, user scenarios and flows.
• Analyzes data from market research, customer feedback, and AI analysis to determine new connections that inform the creation and optimization of the user experience.
• Coordinate and collaborate with stakeholders to ensure user experience is consistent and clear throughout all channels
• Coordinate with the Digital Channel Operations Team and other counterparts to execute on business objectives and site strategies.
• Create business cases, case studies, product performance and benefits realization activities.
• Plan, coordinate and facilitate regular team meetings as well as occasionally present during functional group-wide check-ins.
• Periodically present and report to executive management on initiatives.
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.