Business Manager - (Vice President)

Job Description

As a Business Manager you will be responsible for providing strategic leadership & overall management for Consumer & Community Banking (CCB) in the Philippines, reporting to the Head of Consumer & Community Banking, Managing Director. The role requires leading a business that has ambitious long-term plans for growth in a highly competitive, complex environment. Additionally, you will be responsible for day-to-day management of all CCB resources (i.e., planning, oversight) and will coordinate with senior leaders in other locations and Lines of Business.

• Organize, content and facilitation of leadership team activity including staff meetings, planning meetings, site visits, etc.
• Coordinate employee engagement including town halls, organizational announcements, communications, etc.
• Will be the connectivity point and leadership for people agenda including Employee Opinion Survey, Employee Appreciation Week, etc.
• Coordinate and oversight of organizational messaging including flash reports, MBR/QBR content, business partner updates, ad-hoc presentations, etc.
• Develop effective and meaningful presentations & business update materials suitable for stakeholders, business partners and other senior stakeholders headlining CCB Corporate Centers story and overall business progress
• Partner with Ops Managers to ensure teams are staffed appropriately given volume, capacity and strategic outlook, developing business case for staffing changes as needed
• Represent the location strategy initiatives including real estate needs, business resiliency and migration activity
• Provide change leadership for broad organizational or otherwise significant initiatives
• Operate as internal consultant to improve business performance via analysis and recommendation in a variety of areas including data/metrics, process/procedures, etc.
• Partner with Ops Managers to capture headcount requirements and manage changes through the budget lifecycle and validate Finance supplied headcount reporting for MBR/QBR and other forums
• Identify efficiency opportunities / targets and track progress and will do Monthly review / variance analysis of budget & forecast for real estate occupancy
  
  

Required Qualifications, Skills & Capabilities

• Bachelor’s degree
• At least 7 years Financial Services experience
• At least 5 years of experience in leading Change Management or a Program Management Office
• Strong organization, time management capabilities and is proficient with project management methodology and the project management lifecycle
• Demonstrate excellent problem solving skills with ability to turn findings into strategic recommendations/suggestions
• Proven ability to lead, challenge, adapt to changing business landscapes and influence without having positional authority
• Demonstrated leadership skills and proven ability to develop strong client and business partner relationships
• Excellent working knowledge of operations and risk concepts and the ability to interpret and understanding the impact of decisions, as well as identify and convey potential problem areas
• Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
• Collaborates effectively at all levels of the organization and ability to lead and influence without having positional authority
• Proficient with Microsoft Project, PowerPoint and Excel, Data analytics and data storytelling tools (Tableau)
  
  

Preferred Qualifications, Skills And Capabilities

• MBA preferred
• Experience in Financial Planning & Analysis and Reporting is a plus
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.