Process Trainer

Fresenius Medical Care


Date: 3 weeks ago
City: Taguig
Contract type: Full time
Brief Description

Responsible for the conduct of training programs and activities primarily in the ATR accounting tower (however, trainer will be asked to onboard to additional accounting / finance towers); program certification; performance management; career development; and ongoing learning opportunities covering learning competencies and program mastery; and general management of the training organization.

Scope | Stakeholders

APAC, EMEA, NA

Tasks


  • Create, maintain and manage all training materials in coordination with the process documentation team; GPO, SMEs and other stakeholders involved in generating training content.
  • Deliver face to face and/or remote training as well as other training methods such as, but not limited to, work shadowing, hands on system training, online/ written assessments and competency/skills certification.
  • Responsible for day to day administrative task such as but not limited to: credentials and access to tools, timekeeping and attendance, progress report, opportunities and help needed, among others.
  • Responsible for managing client relationships and the consistency of communication between the training/learning organization and key stakeholders.
  • Partner with Operations and other stakeholders in order to assess Training Needs and develop training courses to ensure the achievement of learning and development goals.
  • Conduct research, studies and data analysis to conceptualize proposals for improving business metrics; and processes in collaboration with Operations; QA and Continuous Improvement teams.
  • Improve efficiency and accuracy of training process; create and implement process improvements in TNA; training methodology and delivery.
  • Ensure that the team has tools, systems, and support needed to perform training.
  • Demonstrates consistently focused actions to ensure high level of customer satisfaction.


Qualifications And Requirements


  • 3 to 5 years of relevant experience in a BPO or Shared Services industry preferably in a Training or Learning and Development role
  • Proficiency with MS Office applications (i.e. MS Word, Excel, Power Point, etc.),
  • Familiarity with e-learning platforms and training practices and methodologies
  • Current knowledge of effective learning and development method
  • Excellent oral and written communication skills. Fluency in the English language.
  • Adaptive to changing work schedules and working hours
  • Demonstrated skills in Problem-Solving, Decision-Making, and Analytics
  • Ability to create and facilitate learning modules.
  • Strong motivational and relationship building skills.


Technical Skills

Intermediate in MS Office applications (i.e. MS Word, Excel, Power Point, etc.),

Familiarity with e-learning platforms

Critical Skills


  • Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
  • Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
  • Energizing Others - Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.
  • Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
  • Influence & Persuasion - Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.

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