Process Improvement Lead

Job Title

Process Improvement Lead

Job Description Summary

The Process Improvement Lead will own, lead, drive activities related to input, transfer and updates to People data, ensure availability of accurate people data to people process and reporting, while making recommendations on the correct utilization and understanding of people data for supporting business related activities. This role is responsible for being the consultant to inform the People Organizations’ use of people data as an asset, responsible for regular data upkeep, maintenance, support audits, ensuring the availability and integrity of the People data, events and milestones in People records, and processes. This role is also responsible for Tier 2 issue resolution for all global HR platforms.

Responsibilities

Job Description

• Resolves tickets including organizational creation, process rescinds, data validation, and reporting requests within specified Service Level Agreement
• Identifying trends, troubleshooting of process, data, reporting and transactional issues within the People Team
• Supports tactical light configuration within global platforms including table maintenance and calculated fields
• Supports org structure, restructure, compensation, rewards changes, and M&A activities utilizing Enterprise Interface Builder templates
• Engages in enhancement request testing and provides consultation on data impacts for functionality changes and feature releases
• Aligns data knowledge with People Centers of excellence and People partnering teams to improve data quality and ensure data curation
• Ensure that People data can be translated into consumable business language driving tangible insights and outcomes
• Meeting set KPIs to ensure process and escalation strategy is met
• Provides training and support to People teams as needed to ensure understanding of data - process outcomes, events, transactions, and reports
• Performs other related duties as required or requested
  
  

Qualifications

• 5+ years of relative experience
• Bachelor's degree is preferred or equivalent experience
• Experience in Workday, JD Edwards, People Experience Tool is preferred
• Workflow Process and ticketing systems including Dovetail and ServiceNow
• Experience working in a global model across time zones
• Able to differentiate between global and regional priorities
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• An understanding of local, state, and federal laws involving employment, HR, and HR policies
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn the organizations HRIS, payroll, and similar employee lifecycle platforms and procedures
• Must be able to work both independently and as part of wider teams, planning, owning and prioritizing their own work to meet customer and stakeholder needs
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Highest personal and professional integrity and strong work ethics
• Results orientated, willingness to commit to a direction and drive operations to completion
• Ability to develop cooperative and constructive working relationships
• Collaborative team player orientation towards work relationships, strong culture awareness
  
  

INCO: “Cushman & Wakefield”