Printer Technician | Dayshift / Sat&Sun Off
MicroSourcing
Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Technical Support (Senior)
Location: Eastwood Avenue, Libis, Quezon City
Work setup & shift: Onsite | Day shift | Sat & Sun Off
Why join MicroSourcing?
You'll Have
As a Technical Support (Senior) You Will
Provide remote Level 1 and 2 support to Service Agents across Australia and New Zealand. This role requires troubleshooting and resolving technical challenges within the client’s print environment, to identify and address root cause issues.
Key Responsibilities
Non-negotiables
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Technical Support (Senior)
Location: Eastwood Avenue, Libis, Quezon City
Work setup & shift: Onsite | Day shift | Sat & Sun Off
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Technical Support (Senior) You Will
Provide remote Level 1 and 2 support to Service Agents across Australia and New Zealand. This role requires troubleshooting and resolving technical challenges within the client’s print environment, to identify and address root cause issues.
Key Responsibilities
- Provide remote Level 1 and 2 support for Service Agents in AU and NZ.
- Diagnose and resolve issues related to printers, multifunction devices.
- Support Service Agents with escalated incidents and provide guidance for faster resolution.
- Log, track, and close service tickets in accordance with agreed SLA timelines.
- Liaise with internal teams and escalate to Level 3 support or vendors when required.
- Maintain detailed documentation of incidents, solutions, and known issues.
Non-negotiables
- 3+ years experience in troubleshooting Colour and Mono Multifunction and laser printers.
- Excellent verbal and written communication skills in English.
- Electrical/electronics certificate or equivalent (preferred but not required)
- Friendly
- Team-player
- Proactive
- Problem-solver
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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