Pre-Sales Technical Support Engineer (Lenovo) - FIXED WEEKENDS OFF (URGENT)

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Job Summary: The Pre-Sales Technical Support Engineer (Lenovo) will be assigned to provide Consultation, Design Services, and Pre-Sales Technical Support to Sales Team(s) as well as Re-Seller(s). Focusing on Lenovo Data Center Solution - the incumbent will partner with Customer(s) via Email and Voice Support in providing recommendation(s) on Sever and/or Storage Product(s). Interaction(s) would also include providing Answer(s) on General Pre-Sales Question(s) and Conducting Assurance for Technical Validation and Configuration Approval(s).

Essential Duties and/or Responsibilities:

• Provide Pre-Sales Design, Building and Validation of BoMs (Build Of Materials) Using Data Center Solution Configurator
• Consult with Customer(s) to Recommend Server and Storage Product(s); Utilize Manufacturer Provided Tool(s) to Validate Complete and Compatible Parts List; Provide Answer(s) on General Pre-Sales Question(s) Based on the Information Provided By Vendor(s) and Manufacturer(s)
• Provide the Exact or Closest Comparable Item(s) and Part(s) Based on Product Description and Specification; Explain the Features and Advantages of Product(s); Provide Side-by-Side Comparison with Competing Product(s) and Brand(s) or Vendor(s); Conduct Assurance for Technical Validation and Configuration Approval(s)
• Adheres to Service Level Agreement(s) and Log all Call(s)

Minimum Hiring Qualifications:

• Bachelor's Degree - Related Course(s) with at least 1YEAR MINIMUM of Related Experience in a BPO Setting or Similar and Related Environment
• Strong English Communication Skills (Oral and Written) with Good Listening and Comprehension Skills
• Strong Knowledge in Data Center Solutions, Computer and Server, Storage, Networking (and/or) Software Technologies
• Knowledgeable in Microsoft Office Tool(s) (MS OUTLOOK)
• Flexible to Work various Shift(s) in Order to Accommodate US Business Hour(s), Render Overtime Hour(s) as Needed
• Temporary Work-at-Home Arrangement (Should be Willing to Report On-Site as Required by the Business)

Preferred Qualification(s): 1) Demonstrate Knowledge and Skills in Networking Fundamentals, Basic Computer Concept(s), Computer Networking Terminology, Inter-Networking Technology, TCP/IP Protocols, LAN/WAN Technologies, Security Principles and Practices, Network Design and Implementation; 2) Experience with Recommending Solution(s), Reviewing and Matching of Specification(s), and Creating Build of Materials (BoM's) Based on Customer Requirement(s); 3) Familiar with Data Center Solution Configurator; 4) Familiar with Thinksystem, Thinkedge, and DM/DE Storage Product(s); 5) Technical Experience in a Pre-Sales Technical Support Environment and Function/Capacity

Get Hired and Enjoy the Following:

• Competitive Compensation for Successful Hires
• Fixed Weekends Off, Holiday Off (US Holidays)
• Monthly Incentive(s) Basis Actual Performance
• Multiple Opportunities for Growth/Development

Work Location: Tera Tower, Bridgetowne, Quezon City