Post-Installation Support Specialist

Cartrack


Date: 3 weeks ago
City: Makati City
Contract type: Full time
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Helpdesk Support Specialist (Tech Support) to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Description

  • Collaborate with Global teams to implement and maintain Cartrack projects
  • Document technical procedures, user manuals, and FAQs
  • Provide technical support for any device-related matters or issue (device, fuel, firmware, and functionality issues raised by customers)
  • Create price codes as part of the vehicle information capture process for new and existing customers
  • Conduct post-fitment checks for newly installed Cartrack products on customer vehicles to:
    • ensure standard procedures are adhered to by the fitters
    • all the functions that the customer had subscribed to are working.
  • Create post-fitment related incident reports and provide necessary recommendations as needed for customers
  • Continuously update technical knowledge and skills
Requirements

  • Minimum Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
  • Entry levels are welcome to apply
  • Proficient in written and spoken English to handle customer queries
  • Must have a pleasant personality with high levels of motivation and enthusiasm
  • Ability to work independently and as part of a team
  • Willingness to work outside regular business hours as required

We’d love to hear from you, chat with you, and learn more about you!

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