Platform Support Team Lead

Trax Technologies


Date: 1 day ago
City: Cebu City
Contract type: Full time
About the Responsibilities:

  • You will be responsible for supporting, mentoring, training, and supervising a team of support specialists
  • Handle escalations which require immediate attention from management
  • Monitor performance of shift and reassign duties as appropriate
  • You will assist your direct reports in handling Level 1/Level 2 platform support to teams within the organization, and to external users when required, as well as working with L3 Product Engineering teams for proper handoff of escalations
  • You will be responsible for monitoring, acknowledging and escalating issues/alerts from our monitoring systems.
  • You will troubleshoot, investigate and resolve/triage issues for all applications supported by the Platform Operations team.
  • You will be responsible for providing status updates on all issues and tickets reported to the team.
  • You will be responsible in operational maintenance and support of issues for Trax’s FPS and TTSM platforms.
  • You will be responsible in maintaining and updating technical documents and procedures.


About Your Qualifications:

  • A graduate of Bachelor's degree in Information Technology, Computer Science, Engineering or any related courses.
  • 3+ years experience as Application Support, Product Support or any similar roles.
  • 1+ year experience in a leadership role, managing teams is a PLUS
  • Has leadership qualities and someone who sets an example to others
  • Exposure to or working experience in an Agile environment.
  • Working knowledge of Zabbix or Nagios or other monitoring systems.
  • Working knowledge of application and systems logs analysis.
  • Working knowledge of either SQL, Postgres and Oracle DBs is a PLUS.
  • Experience in B2B integration, data ingestion tools and ELK stack is a PLUS.
  • Ability to diagnose & address application issues.
  • Ability to learn and master Trax-specific software, systems and processes.
  • Great attention to detail and problem-solving skills.
  • Ability to work on a flexible schedule.
  • Enjoys troubleshooting and solving technical issues

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Team Leader II

RealPage, Inc., Cebu City
1 day ago
SummaryRealPage Team Leader II will lead a team responsible for the analysis of data, migration of data and product implementation based on the customer’s business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee coaching/problem resolution and drives activations to increase revenue. The team leader creates...

Account Services Associate (CAM)

Newfold Digital, Cebu City
2 days ago
Who We Are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With...

Trade Marketing Officer (Cebu)

Jollibee Group, Cebu City
1 week ago
Job descriptionTrade Marketing Officer (Cebu) is Responsible for creative sales solutions specific to Delivery business through careful trading area analysis, strategic sales building initiatives, fit promotional programs, effective merchandising, innovative customer touch point activities; all of which should be consistent to the brand essence.Responsible for the strategic planning, organizing, leading, and execution of local marketing activities for the assigned District...