Account Services Associate (CAM)

Who We Are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark

• Does a reseller competitor check to keep the team informed and updated with current reseller and whole sale market trend
• Provides excellent service and technical support to Resellers and Corporate Account owners of Dreamscape Networks Ltd. in all means of communication including phone, chat, and email
• Maintains trust and establishes business relationship with resellers
• Keep records of existing and potential reseller clients’ products, developments, and any other initiatives supporting the growth of reseller channel
• Proactively reaches out to resellers to cater to their needs and offers promotional materials
• Contacts potential resellers to discuss and understand their business and explains the benefits of our reseller system
• Persuades potential resellers to sign up to our program
• Escalates urgent and complex issues with the ability of properly setting appropriate prioritization
• Meets or exceeds the domain order, hosting and solution bookings, and reseller sign up monthly
• Negotiates and prevents reseller from transferring out
  
  
  

Who you are & what you’ll need to succeed.

• Must have at least 6 months of experience as Customer Care Specialist
• Must have at least 6 months of experience as Sales Representative
• Must have excellent problem solving, leadership, and customer service skills
• Must have strong analytical skills
• Must have excellent interpersonal, written, and verbal communication skills
• Must have knowledge in MS Office tools
  
  
  

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization. We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
  
  
  

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.