Platform Support Analyst (SmartHub, HubSpot & Jira)

Eastvantage


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We're Hiring: Platform Support Analyst (SmartHub ,HubSpot & Jira)!

Job Purpose: you will be a key member of our Operations Team, providing dedicated support to internal departments and customers. Your role ensures that both our customers and commercial team receive the necessary assistance to stay efficient, productive, and successful.Our corporate and working language is English.

Responsibilities

  • Providing application support to customers’ product-related enquiries
  • Troubleshooting and resolving technical issues with developers and product managers
  • Serving as an expert on internal processes and system functions
  • Managing the above through our internal platform (SmartHub), HubSpot, and Jira.

Qualifications

  • Bachelor’s degree or relevant experience
  • Experience in customer service or technical support background and understanding of customer support is preferred.
  • Ability to learn new software applications quickly.
  • Strong organizational and problem-solving skills.
  • Fluency in English and excellent written and oral communication skills
  • Demonstrated ability to maintain a high level of accuracy and attention to detail in all tasks and projects
  • Willing to work onsite for the first three months, with the possibility of transitioning to a work-from-home arrangement thereafter. Open to a mid-shift work schedule

Who are you?

  • Passionate about customer service and energized by talking to people and providing them with assistance
  • Self-motivated and self-managed within a dynamic, fast-paced, and collaborative environment
  • Strong interpersonal and communication skills
  • High-performing individual with integrity who can meet new challenges
  • Willing to step in and help others when things are busy
  • Has a positive attitude and ability to create enthusiasm and dedication among colleagues

We are seeking a highly motivated individual with a strong aptitude for learning and problem-solving. While previous experience in a Support role is preferred, we are open to candidates who demonstrate intelligence, adaptability, and a quick grasp of new concepts. If you are eager to learn and excel in a dynamic environment, we encourage you to apply

If you're ready to contribute to our team's success, apply now and be part of our journey!

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