PLATFORM MANAGEMENT OFFICER
Bank of the Philippine Islands (BPI)
Date: 3 weeks ago
City: Manila
Contract type: Full time
Establish and manage the assigned Platform Solution/s that support the strategic business requirements of Agency Banking– enabling Partner Agents to process services and offer product on-boarding to customers within agreed SLAs.
Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand
Responsibilities
Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand
Responsibilities
- Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution
- Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)
- Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank’s incident management standards and SLA.
- Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities.
- Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution.
- Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank’s Standards and existing agreements with counterparties. (Eg. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc.)
- Bachelor's Degree in any business-related course
- At least 2 years of work experience in customer and/or financial services industry
- Background in financial services and fintech industry in platform/product management
- Skills in project management
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
VP for Information Technology
HR TechX Corp.,
Manila
1 day ago
Vice President of IT to oversee technology operations, infrastructure, and business center support for over 6,000 employees across the Philippines both onsite (Manila and Cebu) and remote. This strategic role is responsible for aligning regional technology functions with global enterprise standards while ensuring high availability, security, and performance of all IT systems.Key ResponsibilitiesCollaborate with business and technology leadership to define...
HR Specialist
INQUIRER.net,
Manila
1 day ago
Talent Acquisition and RecruitmentHandle the non-executive full recruitment cycle: job postings, sourcing, screening, interviewing, onboarding and employee exit.Collaborate with hiring managers to define job requirements and candidate profiles.Develop and implement sourcing strategies to attract diverse and qualified talent.Facilitate pre-employment processes including background checks, job offers, employment contracts, and onboarding documentationEnsure seamless employee experience from recruitment to onboarding.Facilitate an effective check...
CUSTOMER CARE ASSOCIATE
Bank of the Philippine Islands (BPI),
Manila
1 week ago
The Customer Management Associate is responsible for managing and resolving complex customer complaints, requests, and inquiries that have been escalated to the Bank’s regulators, Senior Management, or internal units requiring special handling and business consideration. This role ensures prompt, fair, and customer-centric resolutions while safeguarding the Bank’s reputation and compliance with regulatory standards.Responsibilities Handle escalated complaints, requests, and inquiries referred...