Platform Management Officer
Bank of the Philippine Islands (BPI)
Date: 1 week ago
City: Manila
Contract type: Full time
Job Purpose
Establish and manage the assigned platform solution/s that support the strategic business requirements of Agency Banking - enabling partner agents to process services and offer product on-boarding to customers.
Responsibilties
Establish and manage the assigned platform solution/s that support the strategic business requirements of Agency Banking - enabling partner agents to process services and offer product on-boarding to customers.
Responsibilties
- Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution - Product QR; Link; API; Digital Sales and Agency Banking Platform Devices
- Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)
- Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank’s incident management standards and SLA.
- Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities.
- Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution.
- Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank’s Standards and existing agreements with counterparties. (Eg. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc. )
- Bachelor's Degree in any business-related course
- At least 3-4 work experience in customer and/or financial services industry
- Knowledge in customer journey, performance metrics; platform management and solutions
- Excellent interpersonal and communication skill
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