Platform Delivery Manager (PH)

Who are Benefex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Impact: As the first Platform Delivery Manager in Cebu, you will play a critical role in shaping how the Platform Delivery team grows in the Philippines
• Variety: Take on a role that cuts across people leadership, coaching, customer facing, technical delivery and more
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space
  
  

Great Benefits

Salary ₱80,000-100,000 + ₱5,000 allowances

Office based during probation than a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs

25 days paid vacation leave + 7 days paid sick leave

Your birthday off

Two half day wellbeing days

HMO and Dental Coverage for you

Life assurance

Referral bonus

Role Overview

We’re currently looking for our first Platform Delivery Manager in the Philippines. You will be a motivator of people, with a positive attitude and a real eye for detail, who thinks outside the box to solve a problem. You won’t be intimidated by technical systems and processes and will be willing to understand the details of what your team do, so that you can help them keep on improving. You will have a passion for delivering high-quality solutions and be someone who really enjoys working as part of a high-performing team.

You will play a key role in helping the team grow and develop as the company scales globally. You’ll be responsible for providing management support to a team of Platform Delivery Consultants, implementing process improvements, and reviewing and feeding back on performance, to drive improvements in the overall delivery capability of the team.

Responsibilities

• Provide management support to a team of Platform Delivery Consultants.
• Provide guidance to the team ensuring that processes are followed correctly to drive quality and performance improvements.
• Drive positive change and efficiencies through process improvement and change management.
• Introduce people management techniques that enable measurable KPI setting.
• Driving forward best practice to ensure Benefex quality standards are always met.
• Coordinate with peers and stakeholders across the business.
• Manage performance and productivity of the team members.
• Maintaining confidentiality within all aspects of the job
  
  

What are we looking for?

• Experienced people management skills, including matrix management.
• Experience in project management, evidence of delivering customer facing techncial projects.
• Experience in coaching and training team members.
• Proven customer facing skills, being a point of escalation for customers whilst also being able to instil best consulting practices into teams.
• Experience matrix managing technical teams, ideally in software/techncial implementation environment.
• Experience in service delivery, providing high levels of service to customers and working to strict SLA's. ITIL certification a nice to have.
• Data driven decision making, using data to drive team performance and continuous improvement.
• Excellent communication skills, internally with teams and stakeholders as well as externally with customers.
• Attention to detail.
• Autonomous, able to manage your own workload and prioritise.
  
  

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the VP of Platform Delivery and 1-2 Managers

Final interview with Head of Operations (PH)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.