PH - IT Operations Administrator

Working at Thinking Machines

Thinking Machines is a technology consultancy building AI & data platforms to solve high impact problems for our client. Our vision is for Southeast Asia to become a global hub for data science. To do that, we create data cultures, one organization at a time.

We’re a company made up of intellectually curious, civic-minded, forever-learning individuals. We believe that great data science products are built with care for people, and that the best way to drive inclusive innovation is to start with a diverse team.

Our field of work is incredibly dynamic, so we want to work with people who are committed to growing with us. We want to hire people who can demonstrate an ability to learn, then provide them with personalized coaching, growth opportunities, and a great working environment to get them to world-class.

Role Description

Thinking Machines works with a diverse portfolio of corporate and enterprise clients, and they trust us to develop solutions with care and in accordance with industry standards. As an IT Operations Administrator, you'll be responsible for maintaining the functionality and security of our internal tools, platforms, and infrastructure. You will play a key role in implementing IT operations and security processes, ensuring compliance with industry standards, and monitoring security practices across internal accounts, data controls, and devices. Reporting directly to the Engineering Office, you'll help maintain a security-first culture through regular communication and support for employees.

Your Core Responsibilities Include

• IT Administration: administering Thinking Machines’ internal stack of tools
• Overseeing internal platforms and infrastructure
• Managing standard procedures and supporting the audit of our security posture for platforms such as Google Workspace and Microsoft ecosystems, along with their various integrations
• Assisting in the rollout of new software across the company
• Managing access for various platforms and internal systems in accordance with security policies
• Security Compliance: implementing and monitoring security processes to ensure compliance and best practices across the organization
• Periodically reviewing and updating our security policies to comply with industry standards and best practices (e.g. ISO 27001)
• Conducting regular training and awareness initiatives to keep employees up to date with the latest security advisories and threats
• Enforcing policies for user access management, endpoint device management, secure software development, and other controls through periodic checks and internal audits
• Coordinating with third-party security consultants and other vendors who assist with threat detection, provide security training, and evaluate and make recommendations to our security posture
• Employee Support: providing other IT or security-related support for the employees
• Managing a set of service desks for support requests in collaboration with our IT Operations Associate
• Addressing questions, concerns, and clarifications from the employees about various security policies and best practices
• Incident Management: implementing security efforts for incident prevention, detection, and response
• Setting up and configuring preventive internal security controls
• Installing and maintaining automated tools to aid in monitoring and protection
• Being an active part of the incident response team in case of any alerts

Requirements

We Are Looking For Someone Who Has

• 2+ years of experience in system administration and operations (e.g., access management and incident response)
• Comfortable working with Windows or Linux command-line
• Basic programming or scripting skills using any language
• Experience with administration of at least one cloud platform, such as Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)
• Exceptional troubleshooting skills for solving uncommon problems (mastery of Google-fu a plus)
• Strong external communication skills — clearly conveys security protocols to stakeholders in a way that helps them understand, appreciate, and support these measures
• High attention to detail and excellent organizational skills – meticulously tracks tasks, spots inconsistencies, and maintains structured workflows
• Security-focused mindset – prioritizes protection of systems and data by proactively identifying risks and vulnerabilities, and staying updated on the latest threats and best practices
  
  

High Preference For Candidates With

• Quick learning agility – capable of learning new tools and frameworks on the fly
  
  

Benefits and Perks

We Offer The Following Compensation And Benefits

• Competitive salary — the compensation amount is positively correlated with the difficulty of the job, relevant experience, fit, and skill factors.
• Hybrid Set-Up — Hybrid-remote means employees are required to come in an average of two days a week for client engagements and internal in-person days intended for collaboration, socials, and strategic planning.
• Individual professional development budget — an annual budget for conferences, training courses, books, and software is available to sharpen your skills and build new ones to help you grow in your role.
• Full health benefits — generous health insurance package upon hiring, with options to include dependents.
• Apprenticeship and yearly performance reviews with the leadership team to discuss career and personal goals, job progress and any questions and concerns.