People Technology Analyst

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

In this versatile role, you will be responsible for the successful operation of our People technologies and tools, specifically Workday HCM, Absence Management, Advanced Compensation, Time Tracking, Benefits, Payroll and Workday Help. Youll be focused on responding to People technology cases related to systems enhancements, continuous improvements, functionality changes and business as usual requests that will drive efficiencies throughout our People Function.

In this role youll be primarily focused on managing requests and queries focused around Workdays support solutions in HCM, Absence Management, Payroll, Time Tracking and Benefits, with opportunities to lead continuous improvement system enhancements with the goal of reducing operational overheads. We are live on Workday globally and are constantly rolling out new features within Workday to improve the overall user experience, so we have a very exciting continuous improvement backlog and roadmap for you to work with.

Job Description

• Act as subject matter expert for Workday support topics
• Respond and resolve Workday related tickets, primarily within HCM, Absence Management, Payroll, Time Tracking and Benefits modules
• Problem solve and identify and resolve the root cause of tickets to reduce ticket counts and improve the user experience for the People Function and wider business at HelloFresh
• Proactively identify opportunities to improve HelloFresh by using Workday as a transformational tool
• Consult with stakeholders at all levels to ensure Workday is built with HR customers and end-users in mind
• Provide production support and work on troubleshooting and resolving critical issues
• Take a leading role in maximizing Workdays reporting and analytics capabilities
• Optimize and maintain the security model in Workday and ensure its aligned to the People function and business end users needs
• Maintain data integrity in system by identifying data error trends and performing system audits
• Develop and maintain user support materials (how to documents, videos) and deliver training to colleagues across functions
• Perform other related duties as assigned.
  
  
  

Qualifications:

• Bachelors Degree in Business Administration, Computer Science, HR Management or related field
• At least 3 years of hands-on experience in designing, building, testing and deploying Workday functional solutions
• An in-depth understanding of the HR function - having knowledge around HR processes, structures, roles and responsibilities
• A deep knowledge in key Workday functional areas such as Core HCM, Absence Management, Payroll, Time Tracking and Benefits
• An extensive understanding of key workday functional areas such as Staffing, Worker Data, Organizations, Business Processes, Security, Reporting & Analytics
• A strong consulting background - with a proven track record of asking the right questions to find the best solution and challenging requirements where necessary
• Extensive experience in Workday data conversion and EIBs
• Strong proficiency in Microsoft Excel / Google Sheets, being comfortable with complex formulae and managing large volumes of data
• Has willingness and ability to proactively collaborate and communicate within the team and stakeholders.
• Ability to resolve conflict with integrity and demonstrate high degree of confidentiality and within the scope.
• Structured, accurate, systematic, attentive to details and committed to delivering within deadlines.
• Strong written and verbal communication, with the ability to convey complex technical ideas in an easy to understand way
• Ability to work independently in a fast-paced environment
• Ability to work collaboratively in a team environment.
  
  
  

Work set up requirement:

• Able to work hybrid
• Able to work CET
• Able to work PH Holiday when necessary
  
  
  

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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