People Services Team Lead

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as onsite. This means the successful candidate is expected to report to the GM Philippines office on a full-time basis.

The Role

The VPP Team Lead’s primary objective is to support baseline agents in achieving performance goals, emphasizing a “fix it right the first time” approach to enhance the overall customer experience. Additionally, the VPP Team Lead plays a critical role in ensuring that business intelligence generated from VPP translates into successful sales.

What You'll Do

• Day-to-Day Operations: The VPP Team Lead oversees the daily operations of their team, as defined by the VPP Business Unit.
• Operational Improvements: Recognizes and recommends operational enhancements to boost agent performance.
• Coaching and Counseling: Provides guidance, coaching, and counseling to team members.
• Performance Reviews: Conducts regular performance reviews to assess individual and team performance.
• Clear Communication: Achieves team results by effectively communicating job expectations.
• Additional Duties: Undertakes other tasks and responsibilities assigned by the leadership team.
  
  
  

Your Skills & Abilities (Required Qualifications)

• Strong Leadership Skills: The ideal candidate should demonstrate exceptional leadership abilities, including the capacity to motivate and guide a team effectively. Experience in managing and mentoring team members is essential.
• Operational Expertise: We’re looking for someone with a solid understanding of contact center operations. Familiarity with call handling, customer service, and performance metrics is crucial.
• College Degree: A bachelor’s degree from an accredited institution is preferred. It reflects the candidate’s commitment to education and provides a foundation for critical thinking and problem-solving.
• Ability to identify unique situations and escalate accordingly.
• Excellent customer service skills and basic computer competencies
• Willingness to work onsite on night shift
  
  
  

What Will Give You A Competitive Edge (Preferred Qualifications)

• Ability to multi-task in a busy environment and work independently or with other team members
  
  
  

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.