People Helpdesk Support (Shifting with Night Shift)

Job Description

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where And How You Can Work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

The Team and Role

Canva’s People Team is on a mission to build the most effective and engaged company in the world! Our success is in finding, growing and empowering the best engineers, designers, product managers, growth marketers and operators to ship incredible products for our global design community.

We are looking for a People Shared Services Analyst to join the People Group and to be part of our incredible growth story. You’ll be the first point of contact for all employee queries, working closely with a wide variety of stakeholders such as IT, Finance, Legal, and leaders to deliver exceptional employee experiences.

You’ll thrive in a fast-moving, fluid environment, supporting the day-to-day delivery of HR operational support across all our global regions. If your sweet spot is at the intersection of people, process and technology, and you get a kick out of delivering value to customers, streamlining processes and problem solving for scale, this is the role for you.

What You'll Do

• Provide advice and support to our employees from pre-employment through to offboarding.
• Coordinate Canvanauts with various stakeholders to ensure new hires are set up for success.
• Ensure the highest level of data accuracy and data integrity within our HR systems.
• Liaise effectively and collaboratively with others to resolve employee queries.
• Maintain our self-service knowledge base to keep information up to date and relevant for employees.
• Prepare and send reports and insights for content governance.
• Drive operational excellence within the People Shared Services function by maintaining living and breathing standard operating procedures.
• Identify and deliver continuous improvement initiatives
• Provide support to our people programs across all our global regions.
• Generate and analyze HR reporting, drawing useful insights and offering recommendations.
• Co-facilitate the governance with stakeholders, present the engagement metrics and offer recommendations for improvement
  
  
  

Qualifications

What we’re looking for

• Degree in Human Resources Management, Psychology, Economics or other relevant fields (desirable).
• Experience working in an HR Shared Service function (HR Administration or HRIS Support) that caters to other regions such as APAC, the Americas & EMEA.
• Familiarity with managing an HRIS such as Workday.
• Outstanding attention to detail, analytical and organisational skills.
• Excellent communication skills (written, verbal and interpersonal).
• Highly organized and able to prioritise work to deliver results and in a fast-paced environment.
• Customer focused and collaborative. Key to this role is the ability to listen, prioritise, and deliver accurate and speedy results.
• Able to confidently work with various stakeholders to get things done, and maintain employee confidentiality, and data integrity and security.
• Ability to learn new technologies, processes and approaches.
• Brings energy, positivity and a proactive approach to work.
• Amenable to a shifting schedule and skeletal holidays and night shifts
  
  
  

Additional Information

• Continuously identify and implement ways to improve the employee journey and experience by engaging with Canvanauts and stakeholders and bringing perspective on best practices. LEAN or six-sigma certification is a plus but not a requirement.
• Knowledge of building dashboards is a plus