People Experience Support

Join our People and Culture team in this exciting opportunity and work collaboratively with various teams and departments to ensure resolution of inquiries or requests from Macquarie employees At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes What role will you play?
With a passion for customer service, you will work in a fast moving and ever-changing environment where you will be given the opportunity to take ownership and accountability for your workload.
You will be partnering closely with the People and Culture Business Partnering teams, providing support on a wide range of People and Culture activities and projects while understanding and addressing their unique needs. You will serve as the point of contact for employee inquiries and concerns (via email, phone or chat) and provide timely resolution within defined SLAs with a high level of accuracy and empathetic customer support.
In addition, you will support on policy queries (e.g. eligibility for further studies support, alternate work arrangements, etc), perform ad hoc tasks (e.g. providing employee data, report analysis, etc. as assigned by the People and Culture Business Partner) and provide support in relation to staff appraisals, career development, promotion processes and Learning and Development matters What you offer

• 3-5 years’ relevant experience from a financial services, insurance or audit firm
• Collaborative, team-based work style with strong communication skills
• Excellent attention to detail with good critical thinking, problem solving and customer service skills
• Ability to work autonomously and escalate issues clearly and concisely where necessary
• Strong Microsoft Office skills, including Excel, Word, PowerPoint and PowerBI
• Ability to interpret complex verbal and written information to identify conflicts of interest and areas of high regulatory/compliance risk
• Experience in using the following platforms and tools would be an advantage: Oracle PeopleSoft HR, ServiceNow (case management system), PEGA (starter, transfer and leaver).

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement
Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.