Payments and Channels Management Officer

RCBC


Date: 4 hours ago
City: Makati City
Contract type: Full time
Job Summary

  • The primary role of the Payments and Channels Management Officer (PCMO) is to ensure effective and efficient management, implementation and business growth of RBG’s strategic initiatives related to the banks existing payment channels and digital onboarding programs. The PCMO is tasked to improve both employee and customer experience through collaborations with different Business Units/Groups (such as RCBC Credit Cards Payments Channel, GTB Debit and DEIG ATM Go and related support units of the Bank) with the end-state goal of improved product competitiveness, accelerated market penetration, business growth and improved internal processes.

How will you contribute?

  • Digital Onboarding
  • Handles existing Digital Onboarding processes and liaises with internal and external stakeholders (see Internal and External Interaction section) to improve customer experience.
  • Formulates, develops & delivers the Digital Onboarding Directional Strategy, introduces new Product enhancements through engagement with different product & support groups' Creates concepts in defining end-to-end Digital Onboarding experience.
  • Ensures that figures in customer acquisition, revenue generation, volume growth and profitability of deposits are accurate.
  • Point person for the branch distribution channel with regards to new Initiatives (products, policies, services, campaigns, etc.) of deposit, Internal and External sales promotions assigned to him/her.
  • Champions/leads product/service delivery activities and implementation.
  • Manages a portfolio of customers availing the assigned products and services – provides oversight on implementation and after sales.
  • Executes, oversees and monitor output of Internal and External sales promotions / campaigns on deposit generation assigned to him/her.
  • Responsible in monitoring and timely execution of projects for further profitability analysis and prepares necessary directions to improve revenues.
  • If applicable, secures approval from Upper Management, Internal Committees and Regulatory offices (Legal & Compliance, ALCO, Excom, Techcom, RPT Committee, Board of Directors, BSP) for any new products or services or enhancements to be launched'
  • Consults and prepares budget with Department Head as necessary to meet business objectives.
  • Handles all escalated issues and provides for the necessary decision to address them and if necessary, seeks higher management on approval on recommended solutions.
  • Payments Ecosystem
  • Supports the Department Head and collaborates on strategies of internal Business Units partners of the bank to align with the Retail Banking Group (RBG)’s goals.
  • Drives and improves existing processes across different channels (Pulz, digital, etc.)
  • Utilizes all available resources to enable payments channels to effectively support RBG Sales.
  • Collaborate with all key stakeholders to build best-in-class process for payments in RBG with focus on merchant acquisition, user growth, and transaction growth w/in RBG
  • Supports Business Units (Credit Cards, Global Transaction Banking, DEIG) to increase in merchant acquisition, product penetration and new channel creation.
  • Facilitates enhanced due diligence on documentations and approval of assigned Financial Product Providers and their respective product suite as prescribed by the BSP and the Bank’s Cross Selling Policy

What will make you successful?

  • University graduate from a reputable educational institution, preferably of a business-related course or Marketing
  • Minimum 3-4 years work-experience in the banking industry preferably with experience in handling digital onboarding, digital payments, POS, and/or digital apps/e-wallets
  • Data driven with strong analytical skills. Has experience in the banking industry and is familiar with digital onboarding, payments, digital payment gateways. Self-motivated with proven ability to assume end-to-end function with grit and proactiveness to initiate and complete tasks.


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Marketing Assistant (RCBC Leasing)

    RCBC, Makati City
    1 day ago
    Job SummaryThe Marketing Assistant acts as a support to the Account Officer during client calls, preparation of documentation, and preparation of reports.How will you contribute?Joins the Account Officer in client calls Prepares financial spreads/projections, account profitability analysis from financial statement and other information submitted by the client. Prepares the necessary documents needed in the preparation of th credit and recommendation...

    Operations Analyst - Manila

    Finyon Global, Makati City
    2 days ago
    At Finyon Global, we harness the power of talent to drive the future of fintech. We're looking for innovative minds from Asia and Africa to join our mission in shaping the next wave of financial technology.We are looking for a Operations Analyst to join our company!The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you...

    Executive Operations Manager

    LoftyHire, Makati City
    3 days ago
    Full-Time | Remote | Open to all PH Candidates (female-preferred)We are seeking a sharp, proactive, and highly organized Executive Operations Manager to work directly with a leadership team. This is a mission-critical role designed for a seasoned professional who thrives in a dynamic, fast-paced environment and has a strong track record supporting C-suite executives or founders in demanding operational roles.Responsibilities:Executive...