Patient Success

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family—and now we want you.

We are a growing, fully-remote team in the United States looking for collaborators who are committed to our mission, passionate about results, eager to build something amazing, and excited to have high levels of ownership, accountability, and personal growth.

Who We’re Looking For

Wisp’s Patient Success professionals are responsible for delivering the day-to-day virtual support of Wisp patients as they navigate their healthcare journey. Our Patient Success professionals are an empathetic, caring, and trusted resources for our patients. Our Patient Success professionals provide a personal and exceptional member experience through calls, emails and digital interactions supporting our patients healthcare needs. We are looking for someone based in the Philippines, with the ability to work flexible hours, including weekend shifts and graveyard shifts (11 am - 2 pm Eastern Standard Time), as we provide care to patients in the US.

What You’ll Do

• Offer customer support for both simple & complex member questions including how to find care and obtain/update ID cards.
• Resolve and completely own patient issues in an efficient and empathetic manner, ensuring that the member understands the resolution and any next steps.
• Act as a liaison between our patients and clinical staff, understanding and leveraging the full extent of programs offered within our practice.
• Listen and probe to uncover barriers to care or needs that Wisp can address while maintaining the highest level of confidentiality and compliance including HIPAA regulations.
  
  

This Role Could Be A Good Fit For You If…

• You have 2-3+ years experience in customer service, or comparable industry (preferably healthcare)
• You are experienced with Google Suite (gMail, gCal, gDocs)
• You can type 50+ words a minute
• You are an adept communicator who can listen, talk and type all at once through multi-channel communications
• You know what “WOW” customer experience looks like: you’re able to build rapport, understand the needs of our patients, and articulate next steps
• You are highly empathetic and able to maintain professionalism, even in challenging situations
• You are a confident critical thinker who can work independently as well as on a team
  
  

Visa sponsorship or transfer is not available for this position at present. Must be authorized to work in the country this requisition states.

Wisp is an equal-opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in sexual and reproductive healthcare, join us!