Patient Services Representative (Cebu and CDO)

Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you’ll play a key role in ensuring patients receive the care and support they need. In this role, you’ll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.

We’re seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service. If you thrive in a fast-paced environment and want to make a positive impact, we’d love to have you on our team!

Key Responsibilities

• Engage with Patients Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.
• Billing and Collections Collect outstanding balances and assist patients with billing-related inquiries.
• Coordinate with Third Parties Support insurance companies and other entities with patient account-related questions.
• Proactive Outreach Place outbound collection calls to follow up on patient accounts.
• Team Collaboration Cross-train and support your team to ensure seamless operations and task continuity.
• Maintain Confidentiality Uphold HIPAA guidelines to protect patient health information.
• Exhibit Professionalism Demonstrate reliability, punctuality, and alignment with company values and goals.
  
  

Qualifications

• High school diploma required; associate or bachelor's degree preferred
• Experience in a healthcare or customer service setting is an advantage
• Strong communication and interpersonal skills
• Basic understanding of medical billing, insurance processes, and HIPAA regulations
• Ability to handle confidential information with integrity and discretion
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Familiarity with healthcare systems or contact center software is a plus
  
  

Why Join Us?

• Work in a supportive and collaborative environment
• Make a meaningful impact on patients’ healthcare journeys
• Gain valuable experience in the healthcare industry