Patient Services Representative
Harris Global Business Services (GBS)
Date: 2 days ago
City: Cebu City
Contract type: Full time
Duties And Responsibilities
- Answer incoming calls according to procedure and Departmental standards.
- Assist patients in their queries and concerns.
- Collect patients' outstanding balance.
- Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
- Places outbound collection calls according to procedure and Departmental standards.
- Collect patients' outstanding balance.
- Assist patients in their billing queries and concerns.
- Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
- Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
- Team player being supportive of Department and Company goals and policies.
- Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
- Other related duties may be assigned from time to time.
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