Patient Scheduling Coordinator

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and help each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee- you are part of team where you can truly thrive and make a difference.

Position Summary:

We are seeking a highly organized and personable Patient Scheduling Coordinator to join our team. The Patient Scheduling Coordinator will be responsible for managing patient appointments across both the GI practice and the med spa, routing incoming calls, and ensuring effective patient recalls and follow-ups. This role is essential for maintaining an efficient and patient-friendly scheduling system.

What You’ll Do

• Schedule Appointments: Coordinate and schedule appointments for patients across the GI practice and med spa, ensuring optimal use of provider time and resources.
• Manage Calls: Route incoming calls to the appropriate provider or staff member, providing excellent customer service and ensuring all inquiries are handled promptly.
• Patient Recalls and Follow-ups: Manage patient recall and follow-up processes to ensure patients return for necessary appointments and treatments. This includes reaching out to patients to remind them of upcoming appointments and rescheduling as needed.
• Record Management: Maintain accurate and up-to-date patient scheduling records in the electronic health records (EHR) system.
• Communication: Communicate effectively with patients regarding their appointment details, preparation instructions, and any changes to their schedule.
• Collaboration: Work closely with providers, medical assistants, and other staff to coordinate schedules and address any conflicts or issues that arise.
• Compliance: Ensure all scheduling procedures comply with healthcare regulations and practice policies.

What You’ll Bring

• Previous experience in a medical scheduling or administrative role preferred.
• High school diploma or equivalent required; additional training or certification in healthcare administration is a plus.
• Strong organizational skills, attention to detail, and proficiency with scheduling software and EHR systems.
• Excellent interpersonal and communication skills, with the ability to interact professionally with patients, providers, and staff.
• A friendly and empathetic approach to patient care and service.

A million possibilities are waiting to be ignited. Click "Easy Apply" now!

What we have to offer:

At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.

We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive base pay with incentives and allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave
• 13th month pay
• Onsite medical support
• Skills and training development programs
• Employee Engagement Events
• Employee Referral Program

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Third-Party Agency Notice:

• FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.