Agent

About the role

As a Customer Service Representative at HealthyBOS, you will play a vital role in delivering exceptional customer service to our clients. This full-time position is located in Bacolod City, and offers opportunities for growth and development within our dynamic organization.

What you'll be doing

• Respond to incoming customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues, ensuring a positive and satisfactory experience
• Provide accurate information about our products and services, and guide customers through relevant processes
• Document customer interactions and maintain detailed records of all communications
• Collaborate with cross-functional teams to escalate and resolve complex customer concerns
• Identify opportunities to enhance customer satisfaction and operational efficiency
• Participate in training and development activities to continuously improve your skills and knowledge

What we're looking for

• Previous experience in a customer service or call center role, preferably in the healthcare or insurance industry
• Strong communication and interpersonal skills, with the ability to listen actively and respond empathetically
• Excellent problem-solving and critical thinking abilities to effectively address customer needs
• Proficiency in using computer systems and various software applications
• A commitment to providing exceptional customer service and a genuine interest in helping others
• Ability to work in a fast-paced environment and adapt to changing priorities
• Fluency in English and the local language, with the ability to communicate clearly and professionally