Agent
HealthyBOS
Date: 1 week ago
City: Bacolod City
Contract type: Full time
![HealthyBOS](/images/employer.png)
About the role
As a Customer Service Representative at HealthyBOS, you will play a vital role in delivering exceptional customer service to our clients. This full-time position is located in Bacolod City, and offers opportunities for growth and development within our dynamic organization.
What you'll be doing
- Respond to incoming customer inquiries and requests via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues, ensuring a positive and satisfactory experience
- Provide accurate information about our products and services, and guide customers through relevant processes
- Document customer interactions and maintain detailed records of all communications
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns
- Identify opportunities to enhance customer satisfaction and operational efficiency
- Participate in training and development activities to continuously improve your skills and knowledge
What we're looking for
- Previous experience in a customer service or call center role, preferably in the healthcare or insurance industry
- Strong communication and interpersonal skills, with the ability to listen actively and respond empathetically
- Excellent problem-solving and critical thinking abilities to effectively address customer needs
- Proficiency in using computer systems and various software applications
- A commitment to providing exceptional customer service and a genuine interest in helping others
- Ability to work in a fast-paced environment and adapt to changing priorities
- Fluency in English and the local language, with the ability to communicate clearly and professionally
How to apply
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