Patient Intake Coordinator [ABA Experience, Fluent English]
OpsArmy Careers
Date: 1 day ago
City: Remote
Contract type: Full time
Remote
Patient Intake Coordinator (ABA / Autism Care)
Schedule
This role is the first point of contact for families seeking ABA therapy for autism care. You'll handle outreach calls, intake screenings, and data entry, helping families move smoothly into benefits verification and authorization. This role requires empathy, strong communication, and comfort with both phone-based work and CRM systems.
What Were Looking For
Schedule
- Full-time, Monday–Friday
- 9–5pm EST to start (will shift to a later schedule over time)
This role is the first point of contact for families seeking ABA therapy for autism care. You'll handle outreach calls, intake screenings, and data entry, helping families move smoothly into benefits verification and authorization. This role requires empathy, strong communication, and comfort with both phone-based work and CRM systems.
What Were Looking For
- Prior experience in ABA therapy or autism care (required)
- High English fluency (spoken and written)
- Spanish/English bilingual strongly preferred
- 2+ years in patient intake, healthcare ops, or customer service
- Comfortable with high call volume and detailed data entry
- Experience with Salesforce or similar CRM
- Empathetic, organized, and detail-oriented
- Flexible to support evenings or weekends when needed
- Call prospective families promptly after online sign-ups
- Conduct intake screenings and gather missing information
- Build trust and provide empathetic support to families
- Log and manage intake data accurately in Salesforce
- Qualify, convert, or close leads as appropriate
- Follow up with cold or unresponsive leads
- Collaborate with intake managers and cross-functional teams
- Follow SOPs, scripts, and quality standards
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