Patient Experience Officer

We are looking for a Patient Experience Officer who will serve as the first point of contact for our patients and guests. This role plays a key part in ensuring every visit is smooth, welcoming, and handled with professionalism and care. If you are passionate about delivering excellent customer service and thrive in a dynamic clinic environment, we’d love to meet you.

• Greet and assist all patients and visitors with warmth and professionalism.

• Handle inquiries and concerns across various channels (in-person, phone, SMS, email).

• Manage appointment scheduling through BMS and Belo Hub, ensuring timely confirmations and reminders.

• Coordinate closely with medical teams to ensure seamless patient flow and accurate handovers.

• Maintain and update patient information while strictly complying with data privacy guidelines.

• Support patient arrival, room assignments, and real-time appointment updates.

• Ensure cleanliness and orderliness of reception and waiting areas.

• Assist with room settlement, simple product guidance, and basic payment-related tasks when needed.

• Participate in promotional and customer engagement initiatives.

• Uphold safety protocols, company policies, and provide support to other branches when required.

• Bachelor’s/College degree required.

• At least 2–3 years of experience in a clinic, healthcare setting, hospitality, or customer relations role.

• Strong communication skills and a passion for delivering excellent patient care.

• Organized, detail-oriented, and able to manage multiple tasks efficiently.

• Tech-savvy and comfortable using scheduling systems and communication platforms.