Patient Care Coordinator | Makati

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

The Patient Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

• Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries
• Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call
• Coordinate with various teams and relevant stakeholders to accommodate patient requests
• Input all patient data and maintain accurate patient records

Minimum Qualifications:

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
• Preferably has 1-2 years experience in customer service or related positions
• Open to shifting schedules and night shift schedule
• Open to fresh graduates and experienced professionals
• Must work onsite in Makati

Perks and Benefits:

• HMO for employees
• Paid leaves
• Medicine coupons
• Opportunities for promotion and performance bonuses
• 13th month pay

Why MedGrocer?

• Progress: To work on projects that involve coordinating with different teams, which would allow you to exercise your communication and organization abilities. You will have a chance to be exposed to various situations that could enhance your capabilities in clinic management
• Purpose: To design and implement an impact in the digitally enabled platform to provide holistic patient programs in the form of discounted medicines, replenishments, and doctor consultations in order to enhance the lives of millions of Filipinos
• People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will learn from and create bonds with