Outlet Supervisor (Bake House)

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 98 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel complements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower will be located along 5th Avenue corner 30th Street, in the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant
  
  

Requirements

• Preferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably has experience working in either a luxury restaurant or a 5-star hotel background
• Preferably with Barista experience
• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• A self-starter and a team player
• Enjoys being challenged