Outbound Sales Representative (SOLAR- B2C)

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a highly motivated and results-driven Outbound Sales Representative to join our team. As an Outbound Sales Representative you will be responsible for actively prospecting, qualifying, and closing business-to-consumer (B2C) sales opportunities. You will engage with potential clients through outbound calls, presenting our products/services, and building strong relationships to drive sales growth. The ideal candidate possesses excellent communication skills, a strong sales acumen, and a passion for exceeding targets in a B2C sales environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Conduct outbound sales activities, including cold calling, to identify and engage potential B2C clients.
• Prospect and qualify leads through detailed research and analysis of their business needs, challenges, and goals.
• Deliver persuasive sales presentations, showcasing the unique value proposition and benefits of our products/services to potential clients.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Continuously nurture and follow up with leads, addressing any inquiries and providing necessary information to move prospects through the sales pipeline.
• Provide post-sales support by addressing client inquiries, resolving issues, and maintaining customer satisfaction.
• Utilize CRM software to track and manage customer interactions, sales activities, and progress toward closing deals.
• Follow all required script, policies and procedures
• Comply with requirements surrounding confidential information and personal information.
• Other essential duties related to the position to meet the ongoing needs of the company.
  
  
  

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

• Must be 18 years of age or older
• High school diploma or equivalent
• The ability to read and speak fluent English
• Excellent organizational, written, and oral communication skills
• Minimum 6 months B2B/B2C solar outbound calling experience preferred.
• Sales experience, preferably outbound calling (minimum of 6 months)
• Excellent communication skills, both verbal and written, with the ability to deliver engaging and persuasive sales presentations
• Proficiency in MS Office-based automation tools (Excel, Outlook, etc.)
• Excellent correspondence skills (Outlook, instant messaging, and over the phone)
• Exceptional interpersonal skills with the ability to build rapport and establish trust with potential clients
• Strong problem-solving and negotiation skills to overcome objections and close sales deals
  
  
  

All MCI Locations

• Must be authorized to work in the country where the job is based.
  
  
  

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  
  
  

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy

• Paid Time Off Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings Secure your future with retirement savings programs, where available.
• Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance Access life insurance options to safeguard your loved ones.
• Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code Be comfortable while you work.
  
  
  

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.