Order To Cash Subject Matter Expert

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities

• Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
• Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
• Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
• You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
• Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation’s current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
• Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
  
  

Provide Operational support during critical situation –

• You are expected to quickly resolved issues and come up with Root Cause Analysis
• Be able to Develop and Offer Solutions/Alternatives /Best Practices
• Work with Delivery Leader to develop a service recovery plan with timelines
• Present the plan to customers to restore confidence.
• Be involved in the Service Recovery process, supporting Delivery leaders.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Graduate of any Finance or Business course.
• Experience of 8+ years of experience in Finance domain and preferably in a BPO environment
• Validated skills and experience in handling various aspects of Order to Cash (Order Management, Billing and Invoicing, Accounts Receivable management including Credit & Collections, Deductions and Disputes, Cash Application and Reconciliation, Reporting and Analytics)
• Prior Exposure in having implement ERP or tools in F&A environment
• Ability to exponent and engage multiple customers across the globe and handle critical issues
• Focus on implementation - essential for delivery as per SLAs/ SOW
• Extensive Experience in Maturity Assessment Process
• Prior exposure to Solutions and Process Transition/Migration
  
  

Preferred Technical And Professional Experience

• Up-to-date technical knowledge by attending educational workshops, reviewing publications