Order to Cash Operations/Collections Senior Analyst

Accenture in the Philippines


Date: 11 hours ago
City: Quezon City
Contract type: Full time
RESPONSIBILITIES:


  • Responsible for the activities assigned by the OTC Team Lead.
  • Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
  • Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
  • Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted
  • Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
  • Understand and perform AR lead role.
  • Assist AR processors with questions and problems related day to day transaction processing.
  • Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
  • Ability to provide assistance to the staff
  • Actively seeks opportunities for Continuous Improvement initiatives.
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
  • Escalates production issues to OTC Team Lead as appropriate.
  • Ensures all work is performed in accordance with SLAs and metrics.
  • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
  • May be assigned complex activities depending upon business requirements


    • SKILL AND QUALIFICATIONS:


  • Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
  • with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
  • With at least 3 years of OTC/Accounts Receivable experience
  • With 1 year of supervisory experience
  • Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
  • Willing to work in any shifts i.e. night shift, graveyard schedule etc.
  • Good communication skills


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