Order to Cash Operations Associate Manager

Accenture in the Philippines


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
RESPONSIBILITIES:


  • The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshoot issues.
  • Ability to identify and assess process related complexities and propose potential solutions
  • Flag risks in a timely manner to external and internal stakeholders with proposed plans
  • Build solid relationship with stakeholders / business partners
  • Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
  • Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements
  • Exposure to business transformation – basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI


    • SKILL AND QUALIFICATIONS:


  • Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
  • with at least 5 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
  • With at least 7 to 8 years of OTC/Accounts Receivable experience
  • With 5 years of supervisory experience
  • Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
  • Willing to work in any shifts i.e. night shift, graveyard schedule etc.
  • Good communication skills


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