Order To Cash Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Can complete work self-guided.
• College or university degree required.
  
  

General Profile

• Requires knowledge and experience in specific field.
• Will acquire higher-level knowledge and skills.
• Develops an understanding of the company, processes, and customers.
• Uses existing procedures to solve standard problems.
• Receives moderate guidance and direction from others.
  
  

Functional Knowledge

• Requires expanded conceptual understanding of theories, practices, and procedures.
  
  

Business Expertise

• Uses an understanding of key business drivers to accomplish work.
  
  

Impact

• Impacts a team, by example, through the quality service and information provided.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.
  
  

Leadership

• No supervisory responsibilities.
• Provides informal guidance to new team members.
  
  

Problem Solving

• Uses existing procedures and technical experience to solve problems.
  
  

Interpersonal Skills

• Exchanges complex information and ideas effectively.
  
  

Responsibility Statements

• Ensures management of the end-to-end Order to Cash process.
• Breaks down sub-processes from a transaction management perspective.
• Manages individual elements of the sub-process from a service delivery perspective.
• Assists first-level people managers in goal setting, periodic process reviews, and performance reviews of team members.
• Send updates and gain approvals from stakeholders on process documents.
• Owns the creation and publication of SLAs and KPIs for the sub-process and improvements.
• Understands, applies, and interprets team policies.
• Focuses on quality and continuous process improvement ideas.
• Provides new team member training and refresher training.
• Maintains first level ownership and updating of error data bank and provides inputs for corrective action.
• Performs other duties as assigned
• Complies with all policies and standards
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.