Order Management Team Lead (JRM0003)

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Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Team Lead - Order Management

Location: Hybrid

About Us

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

As am Order Management Team Lead, you will oversee a team responsible for ensuring accurate and efficient end-to-end order processing across multiple suppliers and clients. You will provide guidance, training, and support to your team, while also handling escalations, monitoring workflows, and ensuring high standards of quality and timeliness.

To be successful in this role, you should have strong leadership skills, excellent attention to detail, and the ability to manage both people and processes effectively in a fast-paced environment.

Responsibilities

Team Leadership & Operations

• Lead and mentor a team of Order Management Assistants to achieve daily and monthly performance goals.
• Monitor workload distribution, track performance metrics, and provide feedback and coaching to ensure accuracy and consistency.
• Act as the main point of contact for escalations and provide timely solutions.
• Conduct regular team meetings, check-ins, and one-on-one sessions to align priorities and support team development.
  
  

Order Management

• Oversee the full order management process across multiple suppliers, from order entry to delivery.
• Review and validate invoicing, customer payment allocation, and related documentation.
• Manage production and delivery timelines, ensuring any potential delays are communicated and resolved quickly.
• Coordinate with suppliers to track inventory, shipments, and logistics documentation.
  
  

Administrative Coordination

• Supervise the management of calendars, meetings, and correspondence for leadership and internal teams.
• Oversee internal administrative systems and ensure process consistency and documentation accuracy.
• Draft and review error-free, professional communication (emails, reports, summaries).
• Maintain confidentiality and uphold professionalism in all communications and operations.
  
  

Process Improvement

• Identify and implement process enhancements to improve efficiency and accuracy across the team.
• Collaborate with cross-functional departments (Finance, Logistics, and Production) to ensure smooth coordination.
• Support onboarding and training of new team members to ensure seamless integration into the team.
  
  

Qualifications

• Bachelor’s/College Degree in Business Administration, Management, or a related discipline preferred.
• At least 3–5 years of experience in order management, operations, or administrative coordination, with 1–2 years in a leadership or supervisory role.
• Strong understanding of order processing, supplier coordination, and logistics.
• Excellent organizational and time management skills; able to handle multiple priorities effectively.
• Strong analytical and computer skills (Outlook, Excel, Teams).
• Excellent written and verbal communication skills.
• High level of accuracy, attention to detail, and accountability.
• Empathetic, proactive, and supportive leadership style with the ability to motivate and develop team members.
• Able to work under pressure while maintaining quality and professionalism.
  
  

What's In It For You

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.
  
  

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.