Order Management Specialist-Manila
Eastman Industrial Supply Inc.
Date: 3 days ago
City: Taguig
Contract type: Full time
The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
Order Processing
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.
Customer Communication
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.
Order Tracking And Reporting
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.
Problem Resolution
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.
Documentation And Compliance
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.
Process Improvement
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.
Order Processing
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.
Customer Communication
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate payment terms and credit approvals.
Order Tracking And Reporting
Monitor the status of orders to ensure on-time delivery.
Generate reports on order trends, delivery timelines, and customer satisfaction.
Problem Resolution
Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
Escalate complex problems to the appropriate teams or management.
Documentation And Compliance
Maintain accurate and organized records of orders, invoices, and delivery confirmations.
Ensure compliance with company policies and procedures for order management.
Process Improvement
Identify inefficiencies in the order management process and recommend improvements.
Participate in implementing new tools or systems to enhance order handling.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Merchandise Manager - Premium Lifestyle & Sports
Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8,
Taguig
5 hours ago
26th Floor, The Finance Center, 26th Street corner 9th Avenue, BGCOnsite | DayshiftAbout the Role:We're looking for a strategic and product-savvy Merchandise Manager to lead assortment planning and inventory strategies across retail and e-commerce channels. In this role, you'll ensure the right products are delivered at the right time to meet customer demand, enhance the shopping experience, and maximize profitability....
Product Management and Development
Cardinal Health,
Taguig
9 hours ago
What Product Management And Development Contributes To Cardinal HealthMarketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services.Product Management and Development is responsible for researching, developing, and launching new products for the company. Responds to company initiatives by driving new products...
Officer - Reference Data Services Analyst 1 - EMEA Shift - Hybrid
Citi,
Taguig
2 days ago
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to...
