Ops Supervisor (Individual Contributor) | MOA | Onsite | Night Shift
MicroSourcing
Date: 3 weeks ago
City: Pasay
Contract type: Full time

Discover your 100% YOU with MicroSourcing!
Position: CE Account Manager
Location: MOA Pasay
Work setup & shift: Onsite work setup | Night shift
Why join MicroSourcing?
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: CE Account Manager
Location: MOA Pasay
Work setup & shift: Onsite work setup | Night shift
Why join MicroSourcing?
- Regularly coordinate with the client regarding the status of the offshore team
- Implement and monitor KPIs set by the client or MS
- Monitor the team’s performance
- Conduct coaching sessions and issuing corrective actions
- Monitor and track the daily attendance
- Implement policies, deadlines and standards set by the client
- Handle complaints and queries from all staff
- Provide day-to-day operational support
- Resolve minor client and staff issues
- Report to the Operations Manager and Head of Operations
- Disseminate information to employees like updates on policies and company events.
- Create, maintain and administer schedules for outsourced staff, in coordination with the client
- Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
- Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
- All other duties as assigned
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical Business Analyst
TSA Group - Australia,
Pasay
16 hours ago
Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and...

HR Digital Product Manager
SM Supermalls,
Pasay
1 day ago
HR Digital Product Manager (DPM)Role OverviewThe Digital Product Manager (DPM) leads the strategy, development, and adoption of HR digital solutions. This role co-owns multiple HR tech roadmaps with HR Centers of Excellence (COEs), ensuring seamless integration, efficiency, and measurable business impact. AI-powered automation and data insights accelerate decision-making and optimize HR operations, while ensuring alignment with HR priorities and user...

Representative, Cruise
Royal Caribbean Group,
Pasay
1 day ago
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry leader with global brands — including Royal Caribbean...
