Operations Team Leader

Discover your 100% YOU with MicroSourcing!

Position: Client Experience Account Manager

Location: Cebu, Cebu City

Work setup & shift: Work Onsite, Shifting

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Responsible For

The Client Experience Account Manager is responsible to oversee the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The CEAM is the main point of contact of the client in dealing with all Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

Strategy

Main Activities and Responsibilities

• Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
• Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
  
  

Growth and Client Experience:

• Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
• Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
• Work closely with the different departments responsible for the delivery of the services in the site.
  
  

Cost and Site Management:

• Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
  
  

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.
  
  

What You Need

Non-negotiables

• Analytical Skills
• Attention to detail.
• Strategy Planning
• Facilities Management
• Maintenance Coordination
• Vendor/OEM Interaction
• Office Administration
• Budget and Cost Management
• Leadership Abilities
• Excellent oral and written communication skills
  
  

Preferred Skills/expertise

• Ability to develop and communicate vision and strategic plans.
• Ability to communicate with people and to motivate and rally them to achieve the vision of the Group.
• Ability to understand financial statements and their inter-relationships to improve bottom-line.
• Ability to analyze, interpret and use data for decision-making.
• Ability to relate to top management, customers and external associates.
• Ability to relate with government entities, business communities and professional organizations.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply