Operations Support Officer (Customer Service Experience) l Onsite l Dayshift

Discover your 100% YOU with MicroSourcing!

Position: Operations Support Officer (Customer Service)

Location: Eastwood, Libis Quezon City

Work setup & shift: Onsite l Dayshift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an Operations Support Officer (Customer Service), you will:

The role ensures that all relevant documentation & support is given to customers during the life-cycle of their vehicle. All payments and transactions are processed accurately and within the timeframe, including all problems are resolved with customer safety, satisfaction, and company risk mitigation as a priority.

Key Responsibilities

• Ordering, cancelling, reissuing or other management activities related to fuel card.
• Ordering, cancelling, reissuing or other management activities related to E-tags
• Ordering, cancelling, reissuing or other management activities related to Motorpass cards
• The facilitation, set up and administration of the Mini-lease product
• Timely payment and processing of vehicle registrations and transport tolls
• Management and allocation of driver infringement notices to ensure no infringement is left.
• Processing of payments and other transaction as required from time to time.
• Dispatch/Ordering of driver pack information to designated collection points across Australia.
• Support the sales and maintenance team with the management and identification of vehicle safety recalls
• Performance of other analysis or adhoc tasks as requested by management
• Participation in improvement activities or projects on an adhoc basis.
  
  

What You Need

Non-negotiables

• A minimum of 2 yearsof experience working in a professional
  
  

administration, and/or customer service environment

• Demonstrable experience in a document processing function
  
  

and/or working with a workload management tool

• Excellent Communication Skills
• Amenable to work onsite in Eastwood Libis, Quezon City.
  
  

Good To Have

• Experience in Fleet Management.
• Experience working and communicating with government agencies.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply