Operations Supervisor - PH

About RS Group

Across the industrial design, manufacturing, and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory, and maintenance. We consistently strive to deliver the best possible service to all our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond. This role sits within the Supply Chain function that is responsible to ensure customer orders are delivered on timely manner. At RS we handle every customer order with utmost care and attention, ensuring it meets our high standards from start to finish.

About The Role

The role of Operations Supervisor is to support the day-to-day warehouse operations as well as manage KPI & review outsourced operational policies, standards and procedures including the implementation of warehousing solutions, in accordance to business and customers’ needs. He/she is also responsible for managing business resources, including manpower, internal assets, and external vendors.

To drive excellent service through development and motivation of 3PLs, i.e. warehouse service providers to continually improve processes and performance to support achievement of strategic objectives in respect of service, quality and cost.

Practical and systematic, responsible for monitoring and improving performance, governance and compliance accordance to RS and regulatory quality and safety standards.

Responsibilities

• Perform 3PLs warehousing tasks to ensure compliance, KPI fulfilment and alignment with customer requirements and contractual obligations.
• Coordinate with RS stakeholder and customs broker to complete the local license/permit for supporting import and export operation.
• Coordinate 3PL budget analysis and manage operational cost effectiveness to meet allocated OPEX, reviewing changes in compliance, tariffs, rates, costs, and quotations to effectively impact operations, including packaging materials.
• Maintain relationships with warehouse operators and other stakeholders involved with movement of goods.
• Ad-hoc support to Logistics and Inventory Management team on matters that requires local presence. Product Supplier visit or 3PL/ Last Mile carrier review or operational discussion.
• Develop, plan and facilitate stock-taking activities, i.e., cycle-counting and/or wall-to-wall counting.
• Lead continuous improvement (CI) initiatives to enhance logistics performance by formulating innovative business process solutions, analysing workflow processes and data insights to support system development, and conducting risk assessments to evaluate various approaches to process changes.
• Organise sustainability activities by using processes that are non-polluting, energy and resource-saving, economically efficient and safe for works, communities and consumers.
• Manage Warehouse Environment, Health & Safety activities to ensure team’s compliance to requirements.
• Assist in generating LTA investigation reports and drive generating Near Miss reports.
• Facilitate E, H&S solutioning discussions around suggestions to improve existing processes.
• Perform health and safety risk assessment, hazards idenfication and implement preventive/corrective measures to mitigate risks at ALARP level (As-Low-As-Reasonable-Practicable) working together with Regional EHS Manager.
• Responsible to manage and execute warehouse Business Contingency Plan (BCP) and allocate 3PL resources to manage order fulfilment during crisis.
• Leverage on data analytics to build insights on technology usage.
  
  

What this person will need to do to make a difference in this role:

In the role of Operations Supervisor role, you will play a crucial part in ensuring the warehouse operations from Inbound, Storage and Outbound operates flawlessly as per the SLA agreed with 3PL. Ensure KPI’s are met all time including cycle counting frequency and accuracy. Report any damages or faulty product and follow-up until the claim is processed. Provide on-site support to Logistics and Inventory team as and when required and ensure any customer returns are processed on timely manner. Support sales for any sales campaign or special projects that requires warehouse activities such as knitting, special packing or delivery.

You need to ensure charges are within the agreed rate card and any additional charges needs approval from Ops Manager. You are also required to revisit the Warehouse Operations Process and recommend cost savings initiatives to ensure we are within or below the Opex budget. You are also required to maintain a good working relationship with Customs Brokers, Last Mile Carrier and 3PL whose performance has impact on the warehouse outbound activities.

Essential Skills & Experience

• At least college graduate and diploma in logistics, international trade or supply chain management preferred.
• At least 3 years practitioner working experience in warehouse and logistics operations environment.
• Experience and/or knowledge on customs clearance operation and management
• Strong interpersonal and communication skills.
• Ability to review processes for the purpose of developing and implementing plans for process changes in the support of continuous improvement initiatives.
• Strong Health and Safety knowledge and awareness
• Good spoken and written English.
• Proficient with using computers, and MS Office Word and Excel and basic SAP