Operations supervisor (Happy Customer Supervisor) - Roxas, OM

Personal Collection Direct Selling Inc.


Date: 3 weeks ago
City: Cabanatuan City
Contract type: Full time
  • Inventory Management
  • Verifies the completeness and condition of delivered items and inspects the product for damage or breakage (e.g. products, office supplies, fixed assets, etc)
  • Supervises and accounts for product inventories.
  • Implements good warehousing practices, follows merchandising guidelines, and accurately monitors inventory levels to avoid stock-outs and/or overstocking.
  • Ensures the implementation of First In, First Out (FIFO) and First Expiration, First Out, (FEFO) implementation methods.
  • Ensures consistent and quality Daily Cycle Count.
  • Submits inventory reports as needed.
  • Ensures that all identified bad stocks are properly accounted for and disposed of in a timely and efficient manner according to company policies and procedures.
  • Oversees inter-branch product transfers are executed properly according to the company policies and procedures.
  • Guarantees that products scheduled for pick up are delivered and released within the standard time frame.
  • Closely oversees the Wall-to-Wall count performed internally by Branch Operations and externally by Audit.
  • Cash Management
  • Ensures the proper handling and safekeeping of cash collections and branch funds by cross checking the recorded collections in the system against the actual cash on hand.
  • Oversees the proper utilization of all branch funds and ensures the timely liquidation of various funds, including the HCS revolving fund, utility fund, recruitment fund, sales fund, and change fund.
  • Branch Management
  • Monitors the efficient and proper utilization of branch expenses.
  • Ensures the safety and security of the branch (i.e. CCTV, secured branch access, etc.)
  • Ensures that all items in the Upkeep Governance checklist are fulfilled and in order, and implements 5S within the branch.
  • Ensures that all branch facilities are well maintained and in good working condition.
  • Ensures the proper filing and safekeeping of branch documents.
  • Resolves branch issues and concerns within the Happy Customer capacity.
  • Escalates complex or recurring issues to the immediate superior when necessary.
  • Systems Management
  • Registers newly recruited dealer’s details in the system (i.e., Branch Management System (BMS).
  • Repeat Purchase Order (RPO)
  • Collaborates with Happy Customer Retention (HCR) for the list of paying dealers.
  • Conducts RPO Heart-to-Heart (H2H) calls to drive more sales.
  • Takes charge of failed H2H calls performed by the Invoicing Clerk (IC).
  • Monitors and drives the RPO performance of the entire branch.
  • Dealer Management
  • Orients dealers regarding new policies and guidelines of the company.
  • Ensures that dealers are well aware of the Dealer Code of Ethics, Terms & Conditions, and Floor Price policies and subsequent changes to these.
  • Reinforces dealer experience standards, covering product quality, service quality including the service flow and speed, and 5S in the workplace.
  • Ensures the timely release of dealer prizes.
  • Leadership and Management
  • Manages, trains, and supervises branch staff.
  • Sets goals and objectives for the branch team.
  • Manages employee movements and required documentation.
  • Manages employee performance, conducts performance check-ins regularly,and provides timely feedback.
  • Fosters a positive and productive work environment.
  • Ensures team members comply with the company policies and procedures and participates in company-initiated events and employee engagement activities.
  • Addresses and resolves employee issues and concerns (e.g. performance,behavior, etc.)
  • Other tasks
  • Cofacilitates mission calls focusing on overall branch operations.
  • Receives calls from dealers regarding orders, promo inquiries, product availability, concerns, and complaints.
  • Performs relieving functions related to branch operations as needed.
  • Coordinates with other units as the representative of the branch and provides data and information as requested.
  • Represents the company for dispute settlement meetings (e.g. small claims at barangay level).
  • Performs other branch operations tasks and/ or activities as needed.

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