Operations Supervisor for Content Creators

About Orca Communications

Orca Communications is a rapidly-growing international agency dedicated to empowering digital content creators across various online platforms. We pride ourselves on nurturing a collaborative, positive virtual workspace that values efficiency, clear communication, and career advancement.

Role Overview

We are seeking a proactive and detail-oriented Operations Supervisor to oversee and streamline the daily operations of our content creator team. This includes scheduling, onboarding, and mentoring, as well as driving process improvements and maintaining a supportive and growth-focused work environment. Ideal candidates will have experience managing remote teams and a background working within the digital content ecosystem.

Key Responsibilities

• Coordinate and communicate weekly and daily team schedules, ensuring all coverage needs are consistently met.
• Oversee the onboarding process for new hires, including documentation and peer-mentorship assignments.
• Act as the primary contact for operational questions and day-to-day workflow issues.
• Track team performance and process adherence, escalating concerns as necessary.
• Maintain and improve standard operating procedures for scheduling, onboarding, and reporting.
• Collaborate with leadership to resolve productivity bottlenecks.
• Foster an inclusive and productive culture across a 100% remote team.
• Monitor key operational metrics and deliver regular reports to management.
  
  
  

Qualifications

• Demonstrated experience in operations, team supervision, or coordination within startup, remote, or BPO environments.
• Excellent organizational, multitasking, and problem-solving skills.
• Outstanding written and verbal English communication skills.
• Comfortable using digital scheduling tools, spreadsheets, and virtual collaboration platforms.
• Ability to thrive independently and as part of a remote team.
• Experience supporting online content creator teams or managing online communities is a definite advantage.
• Familiarity with subscription-based or premium content platforms is a plus.
• Proactive, solutions-oriented attitude.
  
  
  

What Orca Communications Offers

• Competitive, market-aligned salary.
• 100% remote work with flexible scheduling.
• Rapid growth pathways within a global, expanding company.
• Supportive and inclusive culture.
• Ongoing professional development and training opportunities.