Operations Supervisor
TapTalent.ai
Date: 2 weeks ago
City: Bacolod City
Contract type: Full time
We're Hiring: Operations Supervisor!
Location: Bacolod City, Philippines
Work Mode: Work From Office
Role: Operations Supervisor
What You'll Do
Location: Bacolod City, Philippines
Work Mode: Work From Office
Role: Operations Supervisor
What You'll Do
- Review and analyze program performance metrics to identify needs and opportunities for improvement.
- Provide written performance appraisals, setting clear objectives and expectations for team members.
- Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
- Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
- Maximize the potential of team members through coaching, mentorship, and effective
- performance management techniques.
- Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
- Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
- Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus. Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving skills to interpret performance data and implement improvements.
- Ability to manage client relationships and effectively address escalated issues.
- Experience communicating with clients in the United States is a plus.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Temple Security Supervisor - Bacolod
The Church of Jesus Christ of Latter-day Saints,
Bacolod City
1 week ago
Job DescriptionEnsures the temple ordinances are kept pure, recorded accurately and made available to worthy Church members by:Providing an environment where patrons may have a positive and uplifting experience each time they come to the temple.Maintaining and operating temples at standards established by the First Presidency.Protects and secures the sacred and temporal aspects of the temple and other building including...
Civil Engineer
Centerline,
Bacolod City
1 week ago
Overview Position Summary: We are seeking a detail-oriented Drafting Specialist experienced in preparing Grading, Sediment, and Erosion Control Plans (GSECP) to join our dynamic team. The ideal candidate will have a strong background in civil drafting, understanding of site grading, stormwater management, and erosion control practices, as well as proficiency in AutoCAD software. This role involves creating high-quality construction drawings...
Social Media Content VA
TalentPop App,
Bacolod City
3 weeks ago
Bring Your Creativity to Life as a Social Media Content VA at TalentPop AppAre you a visual storyteller with a knack for turning ideas into scroll-stopping content? TalentPop App is looking for a Social Media Content Virtual Assistant to help us drive engagement, elevate our brand voice, and connect with audiences across multiple platforms. If you love content creation and...
