Operations Supervisor

Canon Australia


Date: 6 hours ago
City: Taguig
Contract type: Contractor
Responsibilities will include:

Operations Delivery Strategy

  • Assesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies.
  • Responsible for ensuring all employee schedules are planned and meet customer KPI requirements.
  • Ensure KPI's and/or SLA’s are met.

Stakeholder Management

  • Work closely with the Business Operations Management Team to ensure that the end to end processes within Business Operations are managed effectively and processes are followed consistently.
  • Manage all escalated customer issues and complaints
  • Measure on improving both customer satisfaction and employee satisfaction
  • Exchange good practises and business experience with colleagues
  • Work with colleagues in and outside of Business Operations to lead and manage change across Business Operations and to educate, advise on and develop processes

People Management

  • Supervise the operations team working on assigned processes.
  • Responsible for ensuring all employee schedules are planned and meet customer KPI requirements.
  • Ensure that team members and team leaders have the tools and

available knowledge to implement and provide exceptional service delivery in line with contractual obligations.

  • Establish employee goals, conduct performance reviews, coaching, and providing career development. Coach and develop the leadership team.
  • Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively.
  • Coordinate with the Transition manager in managing end-to-end transitions of new roles.

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