Operations Supervisor
Canon Australia
Date: 2 weeks ago
City: Taguig
Contract type: Contractor

Responsibilities will include:
Operations Delivery Strategy
Operations Delivery Strategy
- Assesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies.
- Responsible for ensuring all employee schedules are planned and meet customer KPI requirements.
- Ensure KPI's and/or SLA’s are met.
- Work closely with the Business Operations Management Team to ensure that the end to end processes within Business Operations are managed effectively and processes are followed consistently.
- Manage all escalated customer issues and complaints
- Measure on improving both customer satisfaction and employee satisfaction
- Exchange good practises and business experience with colleagues
- Work with colleagues in and outside of Business Operations to lead and manage change across Business Operations and to educate, advise on and develop processes
- Supervise the operations team working on assigned processes.
- Responsible for ensuring all employee schedules are planned and meet customer KPI requirements.
- Ensure that team members and team leaders have the tools and
- Establish employee goals, conduct performance reviews, coaching, and providing career development. Coach and develop the leadership team.
- Coordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively.
- Coordinate with the Transition manager in managing end-to-end transitions of new roles.
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