Operations Manager | Silver City
ibex
Date: 1 day ago
City: Pasig City
Contract type: Full time
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Responsibilities
DUTIES AND RESPONSIBILITIES:
Knowledge
Responsibilities
DUTIES AND RESPONSIBILITIES:
- Manage the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies
- Ensure optimum productivity and service level goals are maintained at all times
- Maintain an excellent working relationship with clients while continuously strive to improve the level of overall service provided.
- Develop all team leads to ensure top performance
- Day to day management of account and related issues
- Monitor, measure, report & analyze data to improve call centre performance
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
- Responsible for staffing and hiring
- Provide Subject Matter Expertise
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client changes to direct reports within specific timeliness
Knowledge
- Up to date management skills and understanding of employee motivation
- Understanding of key performance indicators including the working knowledge to drive appropriate behavior
- Excellent communication skills
- Strong Customer Service skills
- Excellent Leadership and Interpersonal skills
- Effective organizational skills and time management skills
- Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
- Ability to problem solve independently and make fast but high quality decisions
- Ability to create, interpret and analyze reports
- Ability to exhibit professionalism
- Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers
- Ability to work a flexible schedule (graveyard/shifting schedule)
- Bachelor’s degree (any field) is preferred
- At least has 2 years of experience as an Operations/Program Manager
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
AC Manila - Quality Assurance Manager
PwC Acceleration Center Manila,
Pasig City
8 hours ago
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and...
HRIS SAP SuccessFactors Manager
Jollibee Group,
Pasig City
3 days ago
Title: HRIS SAP SuccessFactors ManagerThe HRIS SAP SuccessFactors Manager is responsible for providing functional, transactional, and operational assistance to all SuccessFactors (SF) end-users (HR, people managers, processors, admins, and process owners) surrounding all SF modules that Jollibee Group (Global) is utilizing i.e. but not limited to Employee Central, Recruiting & Onboarding, Performance and Goals Management, Succession and Development, Learning, People...
HR Admin Assistant -Kapitolyo Pasig
Dempsey Resource Management Inc.,
Pasig City
4 days ago
Reports to HR Manager and General Manager Supports daily human resources and administrative tasks Ensures the smooth running of HR functions and office operations, including employee documentation, recruitment assistance, records management, and general clerical duties Follow company’s policies, procedures, and management instructions Collaborate with other team members to ensure efficient daily operationsHuman Resources Support Assist with the recruitment process: job...
