Operations Manager-Project Management-Project Manager
EXL
Date: 2 weeks ago
City: Pasay
Contract type: Full time
Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)
Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction
Conduct data analysis, root cause investigations (DMAIC), and process mapping
Create story-driven leadership decks and present findings to senior leaders
Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence
Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates
Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management
Must-Have Skills:
Strong analytical skills with experience using data to drive decisions
Process mapping and metric design capability (CTQ, KPIs, control plans)
Excellent PowerPoint skills with ability to build compelling leadership storylines
Executive presence and stakeholder management
Attention to detail, strong project management and influencing skills
Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred
Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred
Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)
Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction
Conduct data analysis, root cause investigations (DMAIC), and process mapping
Create story-driven leadership decks and present findings to senior leaders
Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence
Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates
Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management
Must-Have Skills:
Strong analytical skills with experience using data to drive decisions
Process mapping and metric design capability (CTQ, KPIs, control plans)
Excellent PowerPoint skills with ability to build compelling leadership storylines
Executive presence and stakeholder management
Attention to detail, strong project management and influencing skills
Working knowledge of healthcare operations / payer–provider ecosystem esp. clinical ops - Preferred
Six Sigma & Lean methodology expertise (Green/Black Belt) - Preferred
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