Specialist – Air Freight
DHL Global Forwarding
Date: 2 weeks ago
City: Pasay
Contract type: Full time
Join our “Air Freight Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!
Job Title: Specialist – AFR
Job Location: Manila
In this role, you will have the opportunity to operate on a segment of service we offer for Air freight, and drive improvements in the process.
Key Responsibilities:
Job Title: Specialist – AFR
Job Location: Manila
In this role, you will have the opportunity to operate on a segment of service we offer for Air freight, and drive improvements in the process.
Key Responsibilities:
- Interact with country representatives and various stake holder in your regular execution of assigned tasks.
- Participate in problem solving and process improvement process together with team manager.
- Assist to meet performance targets.
- Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
- Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
- Assist staff to resolve complex problems and responsible for quality control.
- Ensure thorough documentation for the process.
- Participate in additional projects assigned by the team manager.
- Ensure process compliance.
- Drive Customer Satisfaction Processes.
- Graduate (Bachelor’s degree from a recognized University in any discipline)
- Minimum 3-4 years of experience.
- Logistics background / Air Freight operations experience will be added advantage.
- Good Computer knowledge (words, excel, power point).
- Good Communication (verbal and written) and interpersonal skills.
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