Operations Manager (Diagnostics)

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Lennor Metier, recruiting on behalf of a Diagnostics Clinic

Salary Range: ₱60,000

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Pasay City/Quezon City

Job Overview

We are seeking a seasoned and strategic Operations Manager to lead the end-to-end functions of a medical center. This role is responsible for overseeing day-to-day operations, managing a diverse team, ensuring regulatory compliance, and supporting business growth. The ideal candidate brings deep experience in operational leadership—particularly in healthcare or customer-focused industries—and has a proven ability to drive service excellence and team performance.

Your Responsibilities

• Oversee overall operations of the medical center, including staffing, scheduling, and resource planning
• Lead a team of 10–40 staff, ensuring performance targets are met or exceeded
• Maintain high standards of service quality, operational efficiency, and client satisfaction
• Analyze footfall trends and manage staff allocation accordingly
• Ensure proper implementation of internal processes, security, and compliance with SLAs and local regulations
• Collaborate with HR on training, performance feedback, and staffing needs
• Monitor and support value-added services to drive business targets and customer engagement
• Coordinate with other departments on escalations, reconciliations, and system improvements
• Manage reports and business reviews, including MIS, incentives, and daily cash handling
• Contribute to business development efforts by analyzing trends and optimizing operations for profitability
  
  

What Our Client Is Looking For

• Minimum 8 years of experience in operations management, with a strong background in team leadership and service delivery
• Experience working in healthcare, diagnostics, clinics, or hospitals
• Qualified Lab Technician is highly preferred
• Proven ability to lead large teams and manage cross-department coordination
• Strong knowledge of compliance, reporting tools, and operational systems
• Excellent communication, problem-solving, and decision-making skills
• Flexible, proactive, and comfortable working in a fast-paced and high-accountability environment
  
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.